This Privacy Policy outlines how Ixchel-Web ("Service Provider", "we", "us", or "our") collects, protects, and utilizes the personal information you provide when engaging with our mobile app and associated services (the "App").
1. Information Gathering
To deliver a smooth and personalized experience, we automatically collect certain data when you interact with the App. This includes:
- Your IP address.
- App usage statistics, such as active features and session length.
- Technical device information, including hardware models and OS versions.
2. Tracking Technologies
We work with external partners to employ cookies and similar technologies. These help us secure your sessions and analyze app traffic. If legally mandated, we will obtain your consent before deploying non-essential tracking tools.
3. Third-Party Disclosures
Your personal data is never sold. However, we may share de-identified information with trusted service providers to help us improve the App. Please refer to their privacy policies below:
4. How Long We Keep Your Data
We retain information only as needed:
- Account data: Stored while active, plus an additional 12 months post-deletion.
- Technical logs: Kept for no more than 2 years.
- Anonymous analytics: Kept indefinitely for long-term product improvement.
5. Data Protection
We employ robust organizational and technical measures to defend your information against unauthorized access. Please note that no digital platform can guarantee 100% security.
6. Cross-Border Processing
Your data might be transferred to servers located outside your home country. We utilize standard legal safeguards (like SCCs) to ensure your privacy rights travel with your data.
7. Minors
Our App is not intended for users under 16. We do not intentionally collect data from minors. If such data is inadvertently collected, it will be promptly deleted. Reach out to ali07818408149@gmail.com with any concerns.
8. User Privacy Rights
Depending on local laws (e.g., GDPR, CCPA), you may request to view, amend, or erase your personal data. Contact us at ali07818408149@gmail.com to exercise these rights.
9. Modifications to this Policy
We reserve the right to modify this document. Any substantial changes will be reflected on this page with an updated effective date.
10. Acceptance
By using the App, you consent to the practices described here. If you do not agree, please discontinue use immediately.
11. Contact Information
For privacy-related questions, email us at:
ali07818408149@gmail.com